Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.

Question 2

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 3

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from our Tracking page. Or email us at  info@mandp.com.au.

Question 4

Pause/Cancel Subscription.

Accepted Answer

To cancel/pause your subscription, please log in to your account at Vital Everyday. Then click on "Manage Subscription," where you will have the option to cancel or pause your subscription. Confirm the cancellation to complete the process.

Question 5

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 6

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Question 7

Vital All in one Dose.

Accepted Answer

Adult (12years +): 2 heaped teaspoons (10g) daily For those new to Vital All-In-One, we recommend for the first 2-4 weeks while your body is adjusting to start with half a dose, which is one teaspoon (5g), then gradually increase to a full dose. For Children under 12 years, due to the detoxing herbs, we would recommend talking to your health care practitioner before taking Vital All-In-One. Or take as directed by your practitioner. Practitioners may decrease the starting dose in pregnancy or sensitive people to lessen the possible detoxing effects.

Question 8

Is Vital All-In-One a different product to Vital Greens?

Accepted Answer

No, Vital All-In-One is the exact same formula as Vital Greens. The name was changed to Vital All-In-One to more accurately reflect the comprehensiveness of the formula, that it is more than just greens.

Question 9

Will I experience any effects from taking Vital All-In-One for the first time?

Accepted Answer

Generally Vital All-In-One is very well tolerated. Vital All-In-One contains ingredients that cleanse and detox the system, thus some people may experience mild symptoms when you first start taking Vital All-In-One . This may include mild nausea, bloating, excessive flatulence, general gut discomfort or a minor skin irritation.

If this does occur, we recommend reducing the dose of Vital All-In-One by half while your body adjusts (approx.. 2 - 4 weeks), and then gradually increase to the full 10g dose.

If these sorts of symptoms become extreme or start to influence your day to day routine, please discontinue Vital All-In-One and gain some support from your health care practitioner

Taste

With fruits, vegetables & a natural sweetener complex within its 70 ingredients, you may be surprised at how good Vital All-in-One tastes.

Vital All-in-One is best mixed into water. We recommend chilled water mixed in a shaker or blender if possible.  But if you are short on time, just mixing with a spoon is perfectly fine too!  If you find the taste of Vital All-in-One a bit strong, you can always mix it into your daily smoothie.

If you'd like to taste Vital All-in-One before you buy, please contact us to request a free sample from us.

Question 10

What is the best time of the day to take Vital All-In-One ?

Accepted Answer

First thing in the morning on an empty stomach is ideal, however you may take Vital All-In-One any time of the day. Vital All-In-One is best taken before meals or at least one hour after meals to help with maximum absorption.

Question 11

Over what length of time can I take Vital All-In-One ?

Accepted Answer

Vital All-In-One is designed to be taken daily and ongoing.

Question 12

Why do I have to keep Vital All-In-One in the fridge once I have opened it. Do I have to use it within a certain period?

Accepted Answer

We recommend keeping Vital All-In-One in the fridge once it is opened, due to the probiotic (micro-organisms) content. Probiotics are living organisms and need to be kept in the refrigerator to minimize the loss of potency, but as they are freeze dried this does not become an issue until the tub is opened, as the probiotics need air and warmth to live. Alternatively, you can keep Vital All-In-One in a cool, dark place, but ideally the fridge is best. We recommend consuming Vital All-In-One within 90 days of opening (and in the fridge) to maintain potency & freshness.

Question 13

Anything to consider before taking Vital All-In-One?

Accepted Answer

If you are under the care of a practitioner for any disease or serious condition, please discuss with them before taking Vital All-In-One for the first time.

Question 14

Are there any concerns with taking Vital All-In-One while I am on prescription medications?

Accepted Answer

Vital All-In-One is a food, however you should inform your healthcare professional of any significant lifestyle or dietary changes if you are taking prescription medications, as it is important that they are aware of everything you take and can assess your individual health needs.

Question 15

Can I take Vital All-In-One if I am also pregnant/breastfeeding?

Accepted Answer

We recommend consulting with a health care professional whilst pregnant or lactating prior to taking Vital All-In-One . It’s important that care is taken when taking ingredients that may stimulate a detoxing response while pregnant or breastfeeding and many practitioners will reduce the dose and monitor closely. It’s also important that your individual health needs are considered.

Question 16

Vital All-In-One contains wheat grass, is it wheat free?

Accepted Answer

Yes Vital All-In-One is wheat free and gluten free. Wheat grass is suitable for people avoiding gluten and wheat because it is cut when it is very young; at this stage the grass does not contain any gluten. The gluten is present in the wheat kernel, after the wheat plant has grown for a long time.

Question 17

Is there Soy in Vital All-In-One ? Where is the Lecithin derived from?

Accepted Answer

There is no added Soy in Vital All-In-One however the Lecithin is derived from Soy.� As the Lecithin is extracted from Soy very little actual Soy is left over so we don�t need to be concerned that there is large amounts of Soy in Vital Green. There may be traces of Soy, anyone with a history of allergy is best to avoid Vital All-In-One.

Question 18

How many fruits and vegetables are in Vital All-In-One? Do I still need to eat fruits and vegetables if I take Vital All-In-One every day?

Accepted Answer

While Vital All-In-One should not replace fruit and vegetables in your diet, it contains the antioxidant equivalent of 8 � 10 serves of fruit and vegetables. Vital All-In-One supports the national dietary guidelines for Australians that encourage the intake of a wide variety of nutritious foods daily*.  * As recommended by the Australian Government Department for Health & Ageing

Question 19

Is there any caffeine in Vital All-In-One?

Accepted Answer

Cocoa Beans do contain a small amount of caffeine naturally. This equates to approx. 0.24mg of caffeine in every 10g daily serve of Vital All-In-One. This is a very small amount. An average cup of coffee has approx. 100mg of caffeine.

Question 20

Is Vital All-In-One Yeast free?

Accepted Answer

Yes although we use a high quality extract that is taken from the wall of a yeast cell, called Saccharomyces cerevisiae. This does not mean Vital All-In-One contains yeast. All of the yeast cell is discarded – it is only the beta glucans compound that we extract out and include in the actual product.

Question 21

I notice you use certified organic ingredients inVital All-In-One. Why aren't all of the ingredients organic?

Accepted Answer

Vital All-In-One uses organic ingredients where possible.  Our aim is to provide our consumers with the most organic Vital All-In-One product as possible at the time of manufacture. We guarantee that every ingredient we identify on our label as being organic is organic in every manufactured batch of Vital All-In-One.  We do aim to source as many additional organic ingredients as are available at the time of manufacture, and as such, some batches may include more organic ingredients over and above what is stated on the label.  In Australia, it is not possible to source and supply each of the 78 Vital All-In-One ingredients in a certified organic form.

Question 22

Are there any genetically modified (GM) ingredients in Vital All-In-One?

Accepted Answer

No, there are no genetically modified ingredients in Vital All-In-One.

Question 23

Can I start with a full dose?

Accepted Answer

If you are new to powdered supplements, we recommend starting on just one teaspoon per day.  You can then slowly build up to the full two teaspoon dose over 2 – 4 weeks.  This will help minimise any detoxing effects, like bloating, that you may experience when first taking Vital All-in-One.

Question 24

Is Vital All-in-One a meal replacement?

Accepted Answer

No, Vital All-In-One is not designed as a meal replacement product.  With 78 ingredients, it contains the antioxidant equivalent of 8 – 10 serves of fruit and vegetables but is not intended to replace your intake of healthy foods including fruits and vegetables.  It is designed to be taken daily in conjunction with a healthy balanced diet.  You can add Vital All-in-One to a smoothie or mix it up with Vital Protein to give it an extra nutritional boost.

Question 25

How long does it take to get the benefits of VITAL and feel the difference?

Accepted Answer

You need to consume daily for 10 days consistently to feel the difference.

Question 26

Over what length of time can I take Vital All-In-One?

Accepted Answer

Vital All-In-One is designed to be taken daily and ongoing.

Question 27

I notice you use certified organic ingredients in Vital All-In-One. Why aren't all of the ingredients organic?

Accepted Answer

Vital All-In-One uses organic ingredients where possible.  Our aim is to provide our consumers with the most organic Vital All-In-One product as possible at the time of manufacture. We guarantee that every ingredient we identify on our label as being organic is organic in every manufactured batch of Vital All-In-One.  We do aim to source as many additional organic ingredients as are available at the time of manufacture, and as such, some batches may include more organic ingredients over and above what is stated on the label.  In Australia, it is not possible to source and supply each of the 78 Vital All-In-One ingredients in a certified organic form.

Question 28

Vital All in one Vegetarian & Vegan?

Accepted Answer

Yes

Question 29

Vital All-In-One free from?

Accepted Answer

Gluten, Wheat, Lactose, Dairy, Egg, Yeast, Corn, Alcohol, Artificial Sweeteners/flavours, Artificial Colours

Question 30

Vital All-In-One tested on animals?

Accepted Answer

NO tested on animals, does contain microscopic elements of soy

Question 31

Sugure content in Vital All-In-One?

Accepted Answer

Because Vital All-in-One formula does contain many fruits, the sugars are all naturally occurring.  The natural flavours we use are vanilla & pineapple, as well as sweeter ingredients like apple powder contributing to the taste.  Our sweetener complex makes up less than 0.35% of the total formula � the other more than 99.65% is made up of all the other ingredients in the formula.  We are not trying to hide anything, everything that is listed on the label is in Vital All-in-One � the sugars simply come from the range of fruits in the formula.

Question 32

Can I take Vital AIO with my usual supplements (e.g. Multivitamins)?

Accepted Answer

Vital AIO replaces most multivitamins, your healthcare professional in your local store will be able to discuss in more detail with you.  If you have been prescribed supplements by a health care practitioner please discuss your individual needs with them.

Question 33

How much caffeine is in Vital All-In-One?

Accepted Answer

Green Tea (Camellis sinensis) in Vital All-In-One contains 5-7% maximum caffeine. This equates to 3.35 � to 4.69mg of caffeine per serving size. (a cup of coffee has about 100mg of caffeine).
 - According to regulatory guidelines, this is considered to be termed to provide a small amount of caffeine. The amount of caffeine is below the threshold where it needs to be stated on the label in actual mg �as any amount under 10mg is considered (from technical regulatory perspective) to be only a small amount.

Question 34

What is the iodine serve in Vital All-In-One?

Accepted Answer

We actually do not test for iodine (not required).
Vegetables can contain iodine if it is present in the soil they are grown in, so his product may not be suitable for someone who has been diagnosed with Hashimotos.

Question 35

Is VAIO sunflower free?

Accepted Answer

Yes

Question 36

Why aren�t natural sweeteners like Stevia or Honey used in Vital All-In-One?

Accepted Answer

The sweetener we use in Vital All-In-One is organic Thaumatin. It is an intense sweet protein naturally extracted from the seed shells of the West African Katemfe fruit. In past formulations of Vital Greens we have used stevia, however feedback from customers has told us the taste was too artificial, and feedback has been very positive since the introduction of Thaumatin in our range.

Question 37

Is the sweetener used in Vital All-In-One made from corn syrup?

Accepted Answer

No, the sweetener we use is made from Thaumatin, an intense sweet protein naturally extracted from the seed shells of the West African Katemfe fruit.

Question 38

Is there iron found in Vital All-In-One?

Accepted Answer

Vital Greens has no added iron. Some of the ingredients contain iron naturally, especially green leafy plants, so this does contribute to your daily iron requirement. If you are iron deficient or anaemic, you will need to still follow the advice of your healthcare professional and add a suitable iron supplement to your daily routine. (see Spatone).
Please note that your Iron supplement must be taken at a different time to Vital Greens for best absorption results.

Question 39

Does VAIO include oxalates?

Accepted Answer

We do not test Vital All in One specifically for the level of oxalates.  You will see from the ingredient list that the formula does contain some typically high oxalate foods, such as spinach leaf & kale.  We would be more than happy to send you some samples & a product leaflet if you wanted some further information to review and/or discuss with your healthcare practitioner.

Question 40

VAIO Fructose intolerance?

Accepted Answer

Vital All in One is not suitable for anyone following a low fructose diet given the number of fruits in the formula.
 - Vital Organic Greens & Vital Protein are suitable.

Question 41

Is VAIO suitable for children?

Accepted Answer

For Children under 12 years, due to the detoxing herbs, we would recommend talking to your health care practitioner before taking Vital All-In-One.

Question 42

Are there any side effects from taking Vital All-In-One?

Accepted Answer

Generally Vital All-In-One is very well tolerated. Vital All-In-One contains ingredients that cleanse and detox the system, thus some people may experience mild symptoms when you first start taking Vital All-In-One. This may include mild nausea, bloating, excessive flatulence, general gut discomfort or a minor skin irritation.
If this does occur, we recommend reducing the serve of Vital All-In-One by half while your body adjusts (approx. 2 � 4 weeks), and then gradually increase to the full 10g dose.
If these sorts of symptoms become extreme or start to influence your day to day routine, please discontinue Vital All-In-One and gain some support from your health care practitioner

Question 43

Are there any concerns taking Vital All-In-One while I am on prescription medications?

Accepted Answer

Vital All-In-One is a food, however you should inform your healthcare professional of any significant lifestyle or dietary changes if you are taking prescription medications, as it is important that they are aware of everything you take and can assess your individual health needs.
Vital All-In-One does contain naturally occurring Vitamin K, please consult your healthcare professional if on blood thinning medication such as Warfarin.

Question 44

Can I take Vital All-In-One if I have a latex allergy?

Accepted Answer

Our Vital All-In-One contains apple, carrot & papaya, which we understand might be an issue.
All our ingredients are label claimed, but we would recommend consulting your allergist.- staff to offer sending samples & information brochure.

Question 45

Are there any contraindications with taking Vital All-In-One?

Accepted Answer

VAIO is not a listed medicine and therefore contraindications as such are limited.
 - As greens are naturally high in vitamin K we do advise caution for people who are on blood thinners as vitamin K may cause further blood thinning.  Our in house pharmacist advises to separate the serve of  VAIO from antibiotics by 2 hours so that the antibiotics do not cancel out the effects of the probiotics.
 - If you have sodium or potassium restrictions as a result of any medication or your condition is considered serious it is always advised to seek the advice of your general practitioner.  We are not allowed to give medical advice as we are not qualified to do so.

Question 46

I have heard that there are issues around taking Ginseng on a continuous basis. With the increase in Siberian Ginseng in Vital All-In-One, do I need to take a break every few months?

Accepted Answer

Siberian Ginseng is not classified a true Ginseng. Its botanical name is Eleutherococcus senticosus. Siberian Ginseng is in a class of herb called an adaptogen, which helps the body manage and adapt to stress and is totally appropriate to consume daily, as are all the ingredients in �Vital All-In-One�.
The restriction you have raised does apply to Korean Ginseng as it is what the Chinese call a �stimulatory warming tonic�, and it is not appropriate for people under 50 to consume on a regular basis.

Question 47

Where are the ingredients and herbs in Vital All-In-One sourced/grown from?

Accepted Answer

Vital All-In-One is 100% Australian owned and made. We source the best quality ingredients and herbs from around the world, from Australia and around the world. With each batch this may sometimes vary depending on availability and quality. Our ingredients and herbs are tested for efficacy, bacteria and safety standards. Our products are developer and produced here in Australia in GMP/TGA approved

Question 48

Is Vital Greens Halal certified?

Accepted Answer

No not certified, it�s not possible to source all these ingredients as certified Halal. Vital Protein is certified

Question 49

How is Vital Greens formulated or processed?

Accepted Answer

These are freeze dried powders and where they are listed as organic on pack, they are certified organic.

Question 50

Where are the vitamins derived from?

Accepted Answer

Vitamins in our formula come from a Vitamin Premix, which we get blended in Singapore.

Question 51

Can I please ask why the recipe was changed from containing barley sprouts, to containing barley leaf please?

Accepted Answer

There was a supply issue with Barley Sprouts and as Barley Leaf has the same nutritional panel, we had to modify the formula ever so slightly.

Question 52

VAIO taste change?

Accepted Answer

Vital Greens contains 78 ingredients. At times, there may be discrepancies between each batch due to the inclusion of so many natural ingredients.
Because of the nature of the ingredients that we use, we do find that there can be variations in texture, taste and appearance with each batch of Vital All-In-One. We use the most natural ingredients that are available at the time: much like the fruit & vegetables we grow & buy, our ingredients may be affected by weather, the time of year, and other seasonal variations.
However, be assured that each batch contains all 78 vital ingredients and are always at the same proportion to work in synergy for maximum effect.

Question 53

Why don�t you have the message �Contains Certified Organic Ingredients� on the front of pack anymore? What has changed?

Accepted Answer

We have introduced a new label for the range that does show slightly different information on the front of the Vital All-In-One pack. The previous label included the message �Contains Certified Organic Ingredients� on the front of pack. This information has not changed: we have just taken it off the front of pack.
If you look at the ingredient listing on the back of the new label, you will see all our certified organic ingredients listed: most of these are found under Greens, Vegetables and High Nutrient Fruits and these have not altered from the previous pack.

Question 54

Are the vitamins and minerals in Vital All-In-One plant based or synthetic?

Accepted Answer

The vitamins & minerals in Vital All-In-One are natural or naturally derived where possible.
In some instances, we do need to source synthetically derived vitamins and minerals when we are unable to source them in their natural or naturally derived state. This may change from each batch depending on what is available at time of manufacture as we aim to make the most natural product as possible at time of manufacture.

Question 55

Product not full enough in tub?

Accepted Answer

Yes this is completely normal. Our Vital All-In-One tubs are filled by a machine and each pack has been filled to a pre-set level to the exact weight of each container (120gm, 300gm, 600gm, 1kg), and there is space in the container. This is consistent across all sizes.

Question 56

What is inulin? A natural prebiotic

Accepted Answer

Inulin is a plant-derived carbohydrate that is not digested or absorbed in the small intestine, but is fermented in the colon by beneficial bacteria. It functions as a prebiotic, stimulating growth of bifidobacteria in the intestine, and has been associated with the enhanced function of the gastrointestinal system and immune system (Di Bartolomeo et al 2013, Lopez-Molina et al 2005). Increasing levels of beneficial bacteria, such as bifidobacteria, allow them to �outcompete� potentially detrimental organisms and improve the health of the host. Inulin also increases calcium and magnesium absorption, influences blood glucose levels and reduces the levels of cholesterol and serum lipids. Globe artichoke contains 3% of fresh-weight inulin and smaller amounts are found in the leaves. According to animal studies, this concentration is sufficient to favourably affect the intestinal health (Go�i et al 2005).

Question 57

Any reaction with the use of VAIO?

Accepted Answer

Reaction to the product in terms of detoxing � stomach / rash / nausea etc
Generally Vital All-In-One is very well tolerated. Vital All-In-One contains ingredients that cleanse and detox the system, thus some people may experience mild symptoms when you first start taking Vital All-In-One. This may include mild nausea, bloating, excessive flatulence, general gut discomfort or a minor skin irritation.

If this does occur, we recommend reducing the serve of Vital All-In-One by half while your body adjusts (approx. 2 � 4 weeks), and then gradually increase to the full 10g serve.

If these sorts of symptoms become extreme or start to influence your day to day routine, please discontinue Vital All-In-One and gain some support from your health care practitioner

Question 58

Do you have heavy metal test results available for Vital All In One?

Accepted Answer

Yes, Vital All In One has been tested for heavy metals and we have test results on file.

Question 59

Can I buy Vital All-In-One in shops?

Accepted Answer

Vital All-In-One is available at leading retailers across Australia, including:WoolworthsChemist WarehouseTerryWhite ChemmartSelected pharmaciesHealth food storesPrefer to shop online? Visit our Product Page to order now.

Question 60

Where is Vital Protein sourced from?

Accepted Answer

Vital Protein is extracted from superior European grown Golden Peas using a patented enzyme process that isolates out an amazing 88% protein content.

Question 61

What flavours is Vital Protein available in?

Accepted Answer

Unflavoured (previously named Original): Our unflavoured protein is perfect for using in cooking or wherever you don’t want the flavour of your protein to affect the taste of your meal.

Vanilla: Our most popular flavour, our Vanilla Vital Protein has natural vanilla bean to create a creamy vanilla taste. Great on its own or enjoy in fruit smoothies or cooking to create a vanilla flavor

Chocolate: Our Chocolate Vital Protein contains natural cocoa to create a natural chocolate flavour. Much like our Vanilla, use it on its own or in cooking to create a deep chocolate flavour.

Strawberry: Our newest flavor, Strawberry Vital Protein is perfect for use in smoothies and tastes great mixed with water or milk.

Question 62

How do I take Vital Protein?

Accepted Answer

Dissolve or mix two heaped tablespoons in 200mls of water or milk of your choice, yoghurt or blended into a smoothie.   Consume 1-2 times per day depending on how much protein you want in your diet. Or take as directed by your practitioner.

Children: Children from 12 years of age can take half this dosage. Children under the age of 12 should seek recommendations from a healthcare professional.

Question 63

What is the best time of the day to take Vital Protein?

Accepted Answer

Vital Protein may be taken at any time of the day, either on its own or mixed into smoothies, yoghurt or juice.

Question 64

Over what length of time can I take Vital Protein?

Accepted Answer

Vital Protein is suitable to be taken daily and ongoing.

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